This service is designed with all customers in mind, to make boarding the train easier and guarantee maximum safety and as much information as possible. Our land crew will welcome you, check your ticket and help with anything that you need before you board the train.
Welcoming our customers in this way allows for a more personalised service. It establishes contact before the journey starts.
This service is additional to the personal welcome service from our on-board crew (on Altaria, Alvia, AVE, Euromed and Trenhotel trains).
To ensure maximum safety, the control point means that only customers with a ticket and who are going to make the journey can board the train.
Boarding control closes 2 minutes before the train departs.