Renfe

Buscar en Irene de Renfe

Unaccompanied Minor Travel Policy

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Renfe permits customers between the ages of 6 and 13 (both inclusive) to travel alone without an adult, and they will be supervised by on-board staff during all stages of the journey, from departure to arrival. This service is not available for those who require personalised service.

The service for unaccompanied minors is provided in First Class for most AVE and long distance services. No more than 4 seats will be permitted per train.

The children's journey must be made on a single train from departure to arrival and the latest arrival time allowed is 10 pm.

Sales Channels

This service must be requested when purchasing tickets at station sales points, Ceuta Sales Offices and in-person Travel Agencies, »at least 48 hours before the scheduled train departure time. The minor's parents/guardian must purchase a specific ticket for the minor (Child Fare with a 40% discount on the General Fare).

Before issuing the ticket, the vendor will ask the purchaser to select a special children's or ordinary menu. In any case, and at the customer request, information will be given regarding the different special menu options available. Minors with allergies not covered by the menu options will only be given water.

Minors may not purchase any products onboard without the express authorisation to do so.

Changes

Tickets may be changed so long as the new train fulfils the conditions established for this service.

  • The ticket can be changed for the same day at no cost, within its period of validity.
  • If passengers wish to change the ticket for another day, they will pay a change fee of 10% of the original ticket price.

If the price of the new ticket is higher, passengers pay the difference.

If the changed ticket is cheaper, 15% will be discounted from the price difference after any applicable change fees are deducted.

Cancellations

Cancellations are allowed, with a fee of 15% of the ticket price.

Procedure

The minor and accompanying adult should be at the Renfe Service Centre or Renfe Customer Service Office 30 minutes before the scheduled departure time.

The minor will be brought to the corresponding seat on the train and supervised during the trip, and onboard staff will regularly check that the minor remains in the right spot and pay particular attention during train stops at intermediate stations.

The child must only be picked up at the destination station by the person indicated in the document and only with valid identification (ID card, passport or driver's licence) verified by the Renfe manager.

The following stations provide this service:

  • Alacant/Alicante.
  • Albacete Los Llanos (except ALTARIA Madrid/Murcia/Cartagena).
  • Algeciras.
  • Barcelona Sants (except AVE Barcelona-Granada, ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).
  • Bilbao-Abando (except ALVIA Bilbao-Barcelona).
  • Cadiz.
  • Camp de Tarragona (except AVE Barcelona-Granada, ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).
  • Castelló.
  • Ciudad Real.
  • Cordoba (except AVE Barcelona-Granada).
  • Cuenca Fernando Zóbel.
  • Figueres Vilafant.
  • Gijón (except ALVIA Barcelona-Gijón).
  • Girona.
  • Granada (except AVE Barcelona-Granada).
  • Huelva.
  • Huesca.
  • León (only with AVE).
  • Lleida–Pirineus (except AVE Barcelona-Granada, ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).
  • Madrid–Chamartín (except ALTARIA Madrid-Murcia/Cartagena; ALVIA Madrid-Irún/Hendaya; ALVIA Madrid-A Coruña/Ferrol and ALVIA Madrid-Pontevedra).
  • Madrid–Puerta de Atocha (excluding Madrid–Atocha Cercanías).
  • Málaga María Zambrano.
  • Pamplona (except ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).
  • Puertollano.
  • Requena–Utiel.
  • Santander.
  • Sevilla Santa Justa.
  • Valencia Joaquín Sorolla.
  • Valladolid Campo Grande.
  • Zaragoza–Delicias (except AVE Barcelona-Granada, ALVIA Barcelona-Vigo/A Coruña; ALVIA Barcelona-Bilbao/Irún; ALVIA Barcelona-Gijón and ALVIA Barcelona-Pamplona).

Note: The exceptions refer to both travel directions.

Additional information